How to open a financial document request: BEES App
How to open a financial document request: BEES Website
If you can’t find an answer to your question in this help center, our BEES customer support team is happy to help.
How to open a financial document request: BEES App
1. From the main menu of the BEES app, just select “My Account” and click on the "Help & Support" tab.
2. Select "Contact Us" and click on “Open a new request,”
3. Under request type, select "Financial requests & issues", followed by selecting "Financial document request" under the specify your problem field.
4. Under the detail field, you will have five options to choose from based on the type of document you are requesting:
- Invoice
- Account Statement
- PDA
- Sales History
- POC-SKU
5. If you select "Invoice" or "PDA (RG)", it is highly suggested to provide the document number you wish to obtain.
6. Then please indicate the period for which the document is required using the "Start date" and "End date" fields. If you want to get a document that only covers one day, please select the same start and end date.
7. Add your email address so documents can be sent to you electronically quickly.
8. Use the "Description" field to provide any other details that might help expedite your request.
9. Once all fields are completed, select "Continue" at the bottom of the screen to submit your request.
With all required fields completed, your request should be resolved within one business day.
How to open a financial document request: BEES Website
1. From the main menu, just select “My Account” and click on the "Help & Support" tab.
2. Select "Contact Us" and click on “Open a new request”
3. Under request type, select "Financial requests & issues", followed by selecting "Financial document request" under the specify your problem field.
4. Under the detail field, you will have five options to choose from based on the type of document you are requesting:
- Invoice
- Account Statement
- PDA
- Sales History
- POC-SKU.
5. If you select "Invoice" or "PDA (RG)", it is highly suggested to provide the document number you wish to obtain.
6. Then please indicate the period for which the document is required using the "Start date" and "End date" fields. If you want to get a document that only covers one day, please select the same start and end date.
7. Add your email address so documents can be sent to you electronically quickly.
8. Use the "Description" field to provide any other details that might help expedite your request.
9. Once all fields are completed, select "Submit" at the bottom of the screen in order to submit your request.
With all required fields completed, your request should be resolved within one business day.
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